Key Executive Takeaways: Four Updates from eClinicalWorks
At this year's eClinicalWorks National User Conference, the company reinforced its core principles of affordability and access as essential to the future of healthcare. Still privately held and now valued at $1.1 billion, eClinicalWorks presented a wide range of innovations to thousands of physicians, executives, and tech leaders. Here are four key themes for healthcare executives
Enhancing Patient Access
Healthcare leaders continue their focus on patient access and automation as part of their strategy. eClinicalWorks announced its new AI-powered contact center, Healow Genie. The platform utilizes AI agents to automate routine tasks, including prescription refills, appointment scheduling, referrals, and payments.
Healow Genie is an integrated solution that eliminates the need for third-party platforms with complex EHR integrations. By integrating these capabilities into the EHR ecosystem, healthcare providers can streamline call center efficiencies while reducing or shifting costs currently allocated to external AI contact center tools. We are seeing a trend among EHR companies in developing solutions that were historically third-party bolt-ons.
Agentic AI Factory
The Healow Genie AI-powered contact center agent is just one example of how eClinicalWorks is evolving into an agentic AI factory, rapidly building and deploying intelligent agents across its platform. With over 125 AI features now available, the company is shifting from being just an EHR provider to a full-scale producer of purpose-built AI tools.
Sunoh.ai is continually evolving with new features, including a Coding Assistant that enhances accuracy and streamlines documentation, support for multiparty conversations to manage more complex clinical visits, and Sunoh.ai Fusion, which instantly converts transcribed data into progress notes, saving time and reducing manual work for providers.
On the imaging side, Document Insights generates instant summaries from scanned or faxed documents, transforming static data into actionable intelligence that drives real-time clinical workflows.
These innovations are part of a larger system that continuously produces agentic AI to automate, assist, and transform care delivery at scale.
Ambient Solution Maturity
eClinicalWorks advanced its ambient computing solution by integrating Sunoh.ai with smart glasses to improve patient experience. The hands-free voice technology keeps clinicians fully engaged with patients while the smart glasses automatically listen, transcribe, and generate clinical notes in the background. Providers can instantly access relevant patient data without manually navigating screens, streamlining their workflow.
Sunoh.ai's multilingual capability is also a key feature for safety net organizations, strengthening communication and care for diverse populations. As part of its continued growth, Sunoh.ai is actively expanding its language offerings to meet the needs of more communities.
Beyond The Clinic
An interesting announcement today is that eClinicalWorks is expanding its platform beyond traditional ambulatory care, extending its capabilities to support pharmacies, emergency rooms, and behavioral health in inpatient residential settings.
Looking ahead, eClinicalWorks plans to launch an inpatient EMR system in 2026 for critical access and rural health hospitals.
Future Looks Bright
This year's user conference announcements highlight that eClinicalWorks is expanding beyond core EHR, featuring over 125 AI capabilities and new tools for a broader range of care settings. Growing from $18 million to $1.1 billion over 20 years is impressive, and the company has strong support from its users.